Stunguns manufactured by ZAO OBERON-ALPHA are non-lethal civilian electroshock weapons, which are repaired exclusively by the manufacturer. We provide technical support for electroshock devices, sell replaceable batteries, cartridges and accessories for stunguns, conduct warranty and post-warranty repairs.

Diagnostics, maintenance and repair of stunguns

Stungun diagnostics and cost estimation of repair services

Operation of OBERON-ALPHA is based on the principle of complete quality control at all stages of production and sales. Before being handed over to the customer, the device goes through several stages of performance testing - the buyer receives a fully charged and ready-to-use self-defense weapon.

Stungun AVATAR DK.111, electroshock baton ZEUS DK.111 (as well as discontinued stungun models, for example, the PHANTOM DK.111) are reliable means of self-defense, 1st class stunguns. Each stungun undergoes quality control at the factory, however, like any complex equipment, stunguns may fail and require repair. If the stungunowner does not follow the recommendations listed in the User`s manual, it may also cause the device to fail.

The OBERON-ALPHA service center repairs failed electroshock devices. The stungun owner hands it to the service center, where free diagnostics and cost assessment of repairs are carried out - it usually takes 1-2 days. Then the repair master contacts the buyer and informs them of the cost and time of repair. Repairs are carried out only after agreement with the owner of the device.

In some cases, it is impractical to repair the stungun. If the device is more than 10 years old or if the damage is serious, the best solution is to purchase a new powerful stun gun, as the cost of repair will be almost comparable to the cost of a new stun gun.

Rechargeable batteries: operation and replacement

The expected service life of rechargeable batteries in electric shock devices, subject to the operating rules, is 5 years. If the battery is removable, you can replace the failed battery yourself. To replace the built-in battery, you will need to contact the manufacturer's service center.

Modern stungun models produced by OBERON-ALPHA use lithium polymer rechargeable batteries that provide high power to the stungun. They require compliance with the rules of operation and storage.

We recommend that you take into account the natural self-discharge of the battery and avoid storing the device in a fully discharged state for a long time. Recharge the battery every 3-4 months if the device is not in active use. It is also important not to leave the battery at sub-zero temperatures for a long time, as extreme conditions can negatively affect battery life and can even lead to battery failure.

Only the original charger must be used to charge the battery. If you lose the charger, you can buy it from the manufacturer or from the gun store where the battery was purchased.

If the built-in battery fails, contact the service center. The OBERON-ALPHA service center is located in Moscow. For more information, see CONTACTS. The master also provides consultations on product malfunctions by phone. You can contact us in any way you like or order a call on the website. Before visiting the showroom, you need to contact us by phone, e-mail or order a call on the website in order to get advice from a repairman and clarify the availability of necessary accessories.

Repair of electroshock devices

During the factory repair, a comprehensive restoration of the product's operability is carried out: the operation of all stungun components is checked, defective parts are replaced using original components, and after the repair is completed, the device undergoes a mandatory test cycle and monitoring of output parameters.

Conclusion

The reliability of an electroshock device depends not only on the quality of its components, but also on proper operation, careful attitude to technology and timely charging of the battery.

OBERON-ALPHA company provides information and service support to the owners of electric shocks produced by the company at all stages of their operation. We diagnose malfunctions, carry out warranty and post-warranty repairs, replace batteries, check the output parameters of devices and advise on operational issues. If your stungun needs to be repaired, please contact us. OBERON-ALPHA specialists will advise you on the cost, timing and expediency of repairing your stun gun.